{"id":12990,"date":"2026-05-20T17:38:56","date_gmt":"2026-05-20T09:38:56","guid":{"rendered":"https:\/\/tmmotoworld.com\/?page_id=12990"},"modified":"2026-05-20T17:38:58","modified_gmt":"2026-05-20T09:38:58","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/tmmotoworld.com\/ms\/privacy-policy-2\/","title":{"rendered":"Dasar Privasi"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PRIVACY POLICY<\/strong> TM Motoworld Sdn. Bhd. | tmmotoworld.com Effective Date: 1 June 2025 | Last Updated: 20 May 2026<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">TM Motoworld Sdn. Bhd. (&#8220;TM Motoworld&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;) is committed to protecting the personal data of our customers, website visitors, and all individuals who interact with us through tmmotoworld.com, our showroom, and our channels. This Privacy Policy sets out how we collect, use, store, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2010 (Act 709) and the Personal Data Protection (Amendment) Act 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell, rent, or trade your personal data to any third party. Your data is only used for the purposes clearly stated in this policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. WHO WE ARE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TM Motoworld Sdn. Bhd. is a motorcycle dealership incorporated in Malaysia with company registration number 202101009666 (1409965-M). We act as a Data Controller under the PDPA, meaning we determine the purposes and manner in which your personal data is processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our registered business address is: No. 17, Lorong Dato Kaya Kecil 6\/KU13, Taman Indah, Batu 11 Kapar, 42200 Klang, Selangor Darul Ehsan, Malaysia. Tel: +603-3259 1324 | Website: tmmotoworld.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are an authorised dealer for Honda, Suzuki, KTM, Zontes, Lambretta, Thunder Motorcycles, MODA, Afaz, AVETA, and GPX. Our services include new and used motorcycle sales, financing facilitation, insurance renewal, and after-sales support.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. PERSONAL DATA WE COLLECT<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your interaction with us, we may collect the following categories of personal data:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Identity Data \u2014 Full name, NRIC, date of birth, gender, passport number Contact Data \u2014 Address, email address, mobile\/telephone number Financial Data \u2014 Monthly income, employment details, bank name (for loan facilitation) Transaction Data \u2014 Purchase history, motorcycle model, instalment plan, trade-in details Technical Data \u2014 IP address, browser type, device information, cookies, pages visited Communications Data \u2014 Enquiries, messages, feedback, WhatsApp\/email correspondence Vehicle Data \u2014 Motorcycle registration number, service history (for trade-in submissions) Marketing Preferences \u2014 Your preferences for promotions, newsletters, and events<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note on Sensitive Personal Data: We do not routinely collect sensitive personal data (such as health information, political opinions, religious beliefs, or biometric data). Where required, we will obtain your express written consent before collecting such data.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. HOW WE COLLECT YOUR DATA<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We collect personal data through the following means:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Direct interactions \u2014 enquiries, purchases, online forms (loan calculator, sell bikes, contact form), newsletter subscriptions, phone, email, or WhatsApp.<\/li>\n\n\n\n<li>Website usage \u2014 automatically via cookies and analytics tools when you visit tmmotoworld.com.<\/li>\n\n\n\n<li>Social media \u2014 interactions with our Facebook pages or messages sent via social platforms.<\/li>\n\n\n\n<li>Third-party sources \u2014 from financing institutions or insurance companies in connection with your application.<\/li>\n\n\n\n<li>In-person visits \u2014 when you visit our showroom in Kapar, Klang.<\/li>\n\n\n\n<li>Marketplace listings \u2014 if you engage with our listings on platforms such as Mudah.my.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. PURPOSES OF PROCESSING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We process your personal data only for lawful purposes directly related to our business activities:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing and fulfilling your motorcycle purchase (new or used).<\/li>\n\n\n\n<li>Facilitating loan or hire-purchase applications with financing partners.<\/li>\n\n\n\n<li>Arranging or renewing motorcycle insurance on your behalf.<\/li>\n\n\n\n<li>Providing warranty support and after-sales service.<\/li>\n\n\n\n<li>Responding to enquiries, complaints, or feedback.<\/li>\n\n\n\n<li>Processing trade-in or sell-bike submissions.<\/li>\n\n\n\n<li>Sending promotional offers, events, and product updates (with your consent, or for existing customers).<\/li>\n\n\n\n<li>Improving and personalising your experience on our website.<\/li>\n\n\n\n<li>Complying with legal and regulatory obligations under Malaysian law.<\/li>\n\n\n\n<li>Fraud prevention, security, and risk management.<\/li>\n\n\n\n<li>Internal record-keeping and business analytics.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will not use your personal data for any purpose incompatible with the above without first obtaining your consent.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. LEGAL BASIS FOR PROCESSING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under the PDPA, we process your personal data on the following lawful bases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent \u2014 where you have given written or clear consent for a specified purpose.<\/li>\n\n\n\n<li>Performance of a contract \u2014 necessary to fulfil a purchase, financing, or other contractual agreement with you.<\/li>\n\n\n\n<li>Legal obligation \u2014 required to comply with Malaysian laws and regulations.<\/li>\n\n\n\n<li>Legitimate interests \u2014 for fraud prevention and internal analytics, balanced against your rights and freedoms.<\/li>\n\n\n\n<li>Vital interests \u2014 in exceptional circumstances to protect a person&#8217;s life or safety.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. DISCLOSURE OF PERSONAL DATA<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may share your personal data strictly for the purposes set out in this policy with the following parties:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Financing institutions \u2014 banks and hire-purchase companies (e.g. Maybank, CIMB, RHB, Public Bank) processing your loan application.<\/li>\n\n\n\n<li>Insurance companies \u2014 for arranging or renewing your motorcycle insurance.<\/li>\n\n\n\n<li>Motorcycle brand principals \u2014 Honda, Suzuki, KTM, Zontes, Lambretta, Thunder Motorcycles, MODA, Afaz, AVETA, and GPX, for warranty registration and product recall purposes.<\/li>\n\n\n\n<li>Road Transport Department (JPJ) \u2014 for vehicle registration and ownership transfer.<\/li>\n\n\n\n<li>IT and service providers \u2014 hosting, email, analytics, and marketing platform providers who process data on our behalf under data processing agreements.<\/li>\n\n\n\n<li>Professional advisers \u2014 lawyers, accountants, and auditors under duties of confidentiality.<\/li>\n\n\n\n<li>Regulatory authorities \u2014 as required by law, court order, or enforcement action.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. CROSS-BORDER DATA TRANSFERS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your personal data is generally stored and processed within Malaysia. Some third-party service providers (such as cloud hosting or email platforms) may process data outside Malaysia. Under the PDPA and the Cross-Border Personal Data Transfer Guidelines (effective 29 April 2025), we only transfer your personal data outside Malaysia where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The destination country has laws substantially similar to the PDPA, or ensures an equivalent level of data protection; or<\/li>\n\n\n\n<li>You have given consent to the transfer; or<\/li>\n\n\n\n<li>The transfer is necessary to perform a contract with you; or<\/li>\n\n\n\n<li>The transfer is necessary for legal proceedings or to protect your vital interests.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where required, we conduct Transfer Impact Assessments before any international data transfer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. DATA SECURITY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We implement appropriate technical and organisational measures to safeguard your personal data, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SSL\/TLS encryption for data transmitted via our website.<\/li>\n\n\n\n<li>Access controls and role-based permissions limiting internal access to personal data.<\/li>\n\n\n\n<li>Regular review of our security measures and data handling practices.<\/li>\n\n\n\n<li>Staff training on data protection obligations and best practices.<\/li>\n\n\n\n<li>Physical security at our premises for paper-based records.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">While we take all reasonable steps to protect your data, no internet transmission or electronic storage is completely secure. We encourage you to keep your account credentials and personal information confidential.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. DATA RETENTION<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We retain your personal data only for as long as necessary for the purposes stated in this policy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer and transaction records \u2014 minimum 7 years, in accordance with Malaysian tax and commercial law requirements.<\/li>\n\n\n\n<li>Loan and financing records \u2014 for the duration of the financing agreement plus a reasonable period thereafter.<\/li>\n\n\n\n<li>Marketing data \u2014 until you withdraw consent or opt out of marketing communications.<\/li>\n\n\n\n<li>Website analytics data \u2014 up to 26 months.<\/li>\n\n\n\n<li>Enquiry and correspondence data \u2014 up to 3 years from the date of last contact.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When personal data is no longer required, we will securely delete or anonymise it.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. YOUR RIGHTS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under the PDPA (including the 2024 amendments), you have the following rights in relation to your personal data:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Access \u2014 You may request a copy of the personal data we hold about you. We will respond within 21 days of a valid request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Correction \u2014 You may request that we correct any personal data that is inaccurate, incomplete, or not up to date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Withdraw Consent \u2014 You may withdraw your consent to the processing of your personal data at any time, subject to legal or contractual restrictions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Opt Out of Direct Marketing \u2014 You may opt out of receiving direct marketing communications from us at any time, at no charge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Data Portability \u2014 From 1 June 2025, you may request that your personal data be transmitted to another data controller, where technically feasible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Complain \u2014 You may file a complaint with the Personal Data Protection Commissioner (PDPC) at www.pdp.gov.my if you believe your rights have been violated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. COOKIES AND TRACKING TECHNOLOGIES<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our website uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and support our marketing activities. The types we use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strictly necessary cookies \u2014 essential for the website to function correctly. These cannot be disabled.<\/li>\n\n\n\n<li>Performance\/analytics cookies \u2014 help us understand how visitors use our site (e.g. Google Analytics). Data collected is aggregated and anonymous.<\/li>\n\n\n\n<li>Functional cookies \u2014 allow the website to remember your preferences such as language selection.<\/li>\n\n\n\n<li>Marketing\/targeting cookies \u2014 used to deliver relevant advertisements and track campaign effectiveness (e.g. Facebook Pixel). These are only set with your consent.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. DATA BREACH NOTIFICATION<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A &#8220;personal data breach&#8221; is defined under the amended PDPA as any breach, loss, misuse, or unauthorised access of personal data. In the event of a breach:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will notify the Personal Data Protection Commissioner (PDPC) within 72 hours of becoming aware.<\/li>\n\n\n\n<li>If the breach is likely to cause significant harm to affected individuals, we will notify you directly as soon as practicable.<\/li>\n\n\n\n<li>We will investigate the breach, implement remedial steps, and document all actions taken.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you suspect your personal data held by us has been compromised, please contact us immediately using the details in Section 15.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. CHILDREN&#8217;S PRIVACY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from individuals below the age of 18 without verifiable parental or guardian consent. If you believe your child has provided us with personal data without your consent, please contact us immediately and we will remove such data from our records.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. CHANGES TO THIS POLICY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be posted on this page with an updated &#8220;Last Updated&#8221; date and communicated to you via email or a prominent notice on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15. CONTACT US \/ DATA PROTECTION OFFICER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In compliance with the Personal Data Protection (Amendment) Act 2024, TM Motoworld Sdn. Bhd. has appointed a Data Protection Officer (DPO). For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Company: TM Motoworld Sdn. Bhd. (202101009666) Address: No. 17, Lorong Dato Kaya Kecil 6\/KU13, Taman Indah, Batu 11 Kapar, 42200 Klang, Selangor, Malaysia Phone: +603-3259 1324 Email: privacy@tmmotoworld.com Business Hours: Monday \u2013 Saturday, 9:00 AM \u2013 6:00 PM<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You also have the right to contact the Personal Data Protection Commissioner (PDPC) directly: Jabatan Perlindungan Data Peribadi (JPDP) Website: www.pdp.gov.my Email: pdp@kkmm.gov.my<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy is issued by TM Motoworld Sdn. Bhd. and governed by the laws of Malaysia. Published in accordance with the Personal Data Protection Act 2010 (Act 709) and the Personal Data Protection (Amendment) Act 2024.<\/p>","protected":false},"excerpt":{"rendered":"<p>PRIVACY POLICY TM Motoworld Sdn. 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